If issues persist, visit this article for detailed troubleshooting steps.Ensure that your Wi-Fi router has an active internet connection (if using Wi-Fi).Ensure that your mobile data is enabled and you have not reached a data limit that would hinder further access (if using cellular data).Make sure that you have an active data connection by ensuring the following: This message indicates that your device wasn't able to establish a working Internet connection that allows VPN connectivity. We also have a step-by-step setup guide here. Please tap the "Setup" button and follow the on-screen instructions. This message indicates that the VPN has either been turned off or the initial setup process was never completed. To see the status of your VPN connection, first, open the Accountable2You app on your iOS device. If your device is having trouble connecting or staying connected to the VPN, this article covers the most common status messages and errors. We have a new app now available in the app store that resolves many issues like the ones addressed in this article. Hi there! These steps are for a problem with an Common VPN connection status messages and errors
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